Room cleaners near me

How clean is your hotel room? Housekeepers say the accommodation industry has dirty secrets

“When you always visit five-star hotels, you think you are getting the best services, clean linen and everything,” she said.

“But when you actually go behind the scenes to do the work, you realise that not everything goes as you expect.”

The 19-year-old student, who worked at a five-star hotel in Melbourne, said it was common for hand towels to be used to clean toilet bowls and for housekeepers to be rushed from room to room.

At a smaller hotel, she said, doona covers and comforters were very rarely changed, and practices were “the same” everywhere she had cleaned.

It’s been an issue of concern for years, but up-to-date research data is limited. A union-commissioned investigation in Melbourne in 2010 found a “hygiene crisis” in five-star hotels that was attributed to lack of time given to cleaners to clean the rooms.

Two years later, a study published in Scientific American found hotel room remote controls, carpets, telephones and cleaning items had high levels of bacteria — and about 81 per cent of hotel room surfaces sampled had at least some faecal bacteria.

Vee, who did not want to use her full name, said her advice for travellers was not to trust what they saw on the surface and “carry extra towels”.

Another former housekeeper, Jane*, told the ABC that even though her motel employer prioritised cleanliness, staff had limited time in each space and could often only do surface cleaning.

“Being a business, housekeepers are not provided enough time to clean the room,” she said.

‘Like sharing your bedroom’ with hundreds

Julieta, who worked at a four-star hotel on the Gold Coast, said when it was busy the goal was for everything to simply “look clean”.

Marylouise McLaws, a professor of epidemiology and infectious diseases control at University of New South Wales, said staying in a hotel could be like “sharing your bedroom” with hundreds of other people.

More than 7.1 million visitors aged 15 and above spent time in Australian hotels in 2016, according to the most recent data from the Tourism Accommodation Australia.

Professor McLaws said “high-touch” areas like chairs, remote controls, light switches and desks were likely to be the most germ-filled parts of hotel rooms. Because bathrooms were regularly and thoroughly cleaned, “the toilet is probably the cleanest thing”, she said.

“Most of those bacteria are not going to cause you a problem … but you don’t know that,” she said.

Jane, who now works in hospitality, said the worst part of the job was the mess left behind by guests — including one who left condoms on the floor, underwear stuffed in bed linen and mouldy water jugs.

“It was hard to even breathe,” she said. “We had to clean the room three times before we could rent it out again”.

‘The perfect storm for exploitation’

Advocates for workers have said dirty rooms are just one casualty of a sector in which workers are routinely underpaid and overworked.

A 2016 inquiry by the Fair Work Ombudsman found housekeepers working at four and five-star hotels in Brisbane, Sydney and Melbourne were not being paid correctly.

Many of the employees were international students and backpackers on the 417 working holiday visa, mostly from China and Korea.

In a statement, the Accommodation Association of Australia —the peak body that represents hundreds of hotels and motels — said compliance training for its members had since been stepped up.

“This practice is certainly not widespread among the Accommodation Association of Australia’s (AAoA) members, and in fact we provide an audit service as part of the membership to assist with best practice,” it said.